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General FAQs

  • Why wouldn’t I do it all myself?

    Our exclusive, high quality products and services are unique to Initial Caribbean. While complying with all health and safety regulations. Initial service teams are also specially trained to perform the services quickly & efficiently at a consistently high standard so your business can focus on other, more important activities.

  • What business sizes do you cater for?

    We operate throughout the whole Caribbean and serve some of the largest companies in. No matter the size of your business,weaim to provide consistently high levels of service.

  • What is your customer service like?

    Initial Caribbean strive for high quality service, efficiency and providing value for money. We have recieved recognition in the form of customer commendations and global awards throughout our many yars of experience.

  • How long will it take to receive a quote?

    We will arrange a meeting with you to conduct a thorough assessment of your premises & your current hygiene standards. After we understand what you need, you will then be provided with a detailed, fully-quoted hygiene solution to meet your specific deadlines.

  • Will you provide the right hygiene service at the right price?

    We aim to provide our high quality service at affordable prices for all of our clients, however large or small your service level agreement. You will also have a single point of contact whenever you deal with Initial Caribbean; your dedicated account consultant can offer expert advice based on your businesses hygiene requirements and will be highly responsive to any questions you may have.

  • Is it easy to change my hygiene services account to Initial without unnecessary disruption?

    Our dedicated account team will accompany you every step of the way. We've gained many years of experience and along the way have migrated many customers from existing providers to Initial Hygiene with zero disruption in service cover. We get to know how your business operates your specific requirements so that we can implement our hygiene services accordingly.

  • Can I have my supplies delivered at hours that suit me?

    During your very first meeting with your local Hygiene expert, you will have the opportunity to discuss your exact service requirements and preferences, which we will try our best to fulfil.

  • Will you provide regular product and service updates?

    Research and development is an important aspect of how we provide such high quality service. We are always keen to utilise the most up-to-date technology advancements in our drive to increase hygiene standards whilst keeping the environment in mind. Our expert account consultants are dedicated to providing you with the latest relevant information at regular intervals to keep you up date.

  • Do you conduct regular evaluations of my washroom / pantry / office to ensure that it is up to standard?

    One of the most important parts of our service is the preliminary survey we provide, our hygiene expert will carry out this assessment to help illusstrate your exact needs. The survey includes the identification of any risks to health, humidity levels and other checks such as your hand dryer speed and temperature.

    Our hygiene specialists will continuously evaluate your site with regular visits. If they notice any potential risks or hot spots for improvement they will ensure it is brought to your attention immediately.