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Good hygiene is key to the health of the retail sector

Increasing shopper dwell time can generate loyalty with your brand and encourage repeat customers; Initial Caribbean can help increase your chances of this with our services. Clean, hygienic and pleasant smelling facilities will improve your customers' shopping experience and their overall impression of the shop and brand, possibly even becoming the factor that influences their decision to return.

Customers will usually expect a minimum standard of cleanliness in a public washroom, it can negatively reflect on your brand image, reduce the length of stay and spend, and drive people away if these standards are not met.

An enhanced washroom experience leads to increased purchase behaviour, positive word of mouth and greater frequency of return visits. Find out more about how to improve hygiene in your retail space for a compelling customer experience

"Businesses who can build a great washroom experience by providing as many cleanliness cues... have a unique opportunity to build stronger customer relationships."

Latest research-based findings provide new insight on consumer responses to smell. Find out how Initial can help enhance your customer experience and build brand loyalty.

Our Service promise

Every single day, globally, Initial service technicians deliver efficient and effective (and discreet) products & services. With flexible service contracts tailored specifically to your needs, Initial takes pride in delivering the highest levels of service, innovative solutions and professional customer care. We will install and maintain your hygiene solutions, manage consumables, dispose of sanitary waste while ensuring compliance with all hygiene and environmental regulations.

On-site Hygiene audit

We carry out a comprehensive survey of your business premises to discuss your concerns, assess future risks, health and safety hazards and make recommendations specific to your needs

  • Local expert hygiene surveyors
  • Calls returned within 24 hours (Mon-Fri)
  • Appointment at a time of your convenience

Tailored hygiene solutions

Our local team will work with you to develop a hygiene program bespoke to your business needs

  • Award winning hygiene products
  • Quick discreet installation with minimal disruption to your business
  • In compliance with all hygiene and environmental regulations

Account management

Our local team will provide a tailored review process custom to your business needs to ensure service delivery is provided effectively, consistently and compliantly

  • Dedicated account support and a single point of contact
  • Central reporting across entire business estate
  • Comprehensive reports and recommendations to support third-party audits
  • Access to market-leading technologies and innovations
Book your hygiene assessment today

We've gathered some of the most commonly asked questions.

Find out more about our commitment to enhancing your hygiene and reputation.