Washroom Experience

Providing A Good Washroom Experience

Whether someone is working in an office-space, spending time shopping at a shopping mall or enjoying a meal at a restaurant - people are expected to need to use toilet facilities if they are in one place for a long period of time.

When they do use a washroom, there is a certain expectation for the standard depending on the type of environment they are in. Failing to meet these standards can result in a poor experience, which in-turn impacts the overall perception of the establishment/ brand.

• In an office, employees feel that below-standard washrooms demonstrate a lack of care from their employer.
• In a retail environment, shoppers will spend less time in stores or malls where the washrooms are not satisfactory, with many deciding to avoid those places altogether, especially when shopping with young children.
• In school, pupils tend to avoid washrooms if they do not feel that they are safe and clean, which can lead to reduced attention levels and even health implications.
• In a restaurant, people will associate the cleanliness of the washrooms with the hygiene standard of the kitchen.

This video introduces a selection of ideas to consider when looking to provide a smooth and comfortable experience to all washroom users.

Following each of the recommendations below will help you make your washroom environment more welcoming and hygienic:

• Check and maintain your ventilation regularly.
• Target bad smells with the right solution.
• Adjust flush settings to your footfall.
• Clean walls and all exposed surfaces.
• Educate the washroom user.
• Use effective disposal systems.

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